USE Questionnaire: Usefulness, Satisfaction, and Ease of use

USE Questionnaire: Usefulness, Satisfaction, and Ease of use
Based on: Lund, A.M. (2001) Measuring Usability with the USE Questionnaire. STC Usability SIG Newsletter, 8:2. \| About quest.cgi

Please rate your agreement with these statements.

Try to respond to all the items.
For items that are not applicable, use: NA
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USEFULNESS 1 2 3 4 5 6 7 NA
1. It helps me be more effective. strongly disagree strongly agree
2. It helps me be more productive. strongly disagree strongly agree
3. It is useful. strongly disagree strongly agree
4. It gives me more control over the activities in my life. strongly disagree strongly agree
5. It makes the things I want to accomplish easier to get done. strongly disagree strongly agree
6. It saves me time when I use it. strongly disagree strongly agree
7. It meets my needs. strongly disagree strongly agree
8. It does everything I would expect it to do. strongly disagree strongly agree
EASE OF USE 1 2 3 4 5 6 7 NA
9. It is easy to use. strongly disagree strongly agree
10. It is simple to use. strongly disagree strongly agree
11. It is user friendly. strongly disagree strongly agree
12. It requires the fewest steps possible to accomplish what I want to do with it. strongly disagree strongly agree
13. It is flexible. strongly disagree strongly agree
14. Using it is effortless. strongly disagree strongly agree
15. I can use it without written instructions. strongly disagree strongly agree
16. I don't notice any inconsistencies as I use it. strongly disagree strongly agree
17. Both occasional and regular users would like it. strongly disagree strongly agree
18. I can recover from mistakes quickly and easily. strongly disagree strongly agree
19. I can use it successfully every time. strongly disagree strongly agree
EASE OF LEARNING 1 2 3 4 5 6 7 NA
20. I learned to use it quickly. strongly disagree strongly agree
21. I easily remember how to use it. strongly disagree strongly agree
22. It is easy to learn to use it. strongly disagree strongly agree
23. I quickly became skillful with it. strongly disagree strongly agree
SATISFACTION 1 2 3 4 5 6 7 NA
24. I am satisfied with it. strongly disagree strongly agree
25. I would recommend it to a friend. strongly disagree strongly agree
26. It is fun to use. strongly disagree strongly agree
27. It works the way I want it to work. strongly disagree strongly agree
28. It is wonderful. strongly disagree strongly agree
29. I feel I need to have it. strongly disagree strongly agree
30. It is pleasant to use. strongly disagree strongly agree
1 2 3 4 5 6 7 NA

List the most negative aspect(s):

List the most positive aspect(s):

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USEFULNESS			1	2	3	4	5	6	7		NA
1.	It helps me be more effective.	strongly disagree								strongly agree
2.	It helps me be more productive.	strongly disagree								strongly agree
3.	It is useful.	strongly disagree								strongly agree
4.	It gives me more control over the activities in my life.	strongly disagree								strongly agree
5.	It makes the things I want to accomplish easier to get done.	strongly disagree								strongly agree
6.	It saves me time when I use it.	strongly disagree								strongly agree
7.	It meets my needs.	strongly disagree								strongly agree
8.	It does everything I would expect it to do.	strongly disagree								strongly agree
EASE OF USE			1	2	3	4	5	6	7		NA
9.	It is easy to use.	strongly disagree								strongly agree
10.	It is simple to use.	strongly disagree								strongly agree
11.	It is user friendly.	strongly disagree								strongly agree
12.	It requires the fewest steps possible to accomplish what I want to do with it.	strongly disagree								strongly agree
13.	It is flexible.	strongly disagree								strongly agree
14.	Using it is effortless.	strongly disagree								strongly agree
15.	I can use it without written instructions.	strongly disagree								strongly agree
16.	I don't notice any inconsistencies as I use it.	strongly disagree								strongly agree
17.	Both occasional and regular users would like it.	strongly disagree								strongly agree
18.	I can recover from mistakes quickly and easily.	strongly disagree								strongly agree
19.	I can use it successfully every time.	strongly disagree								strongly agree
EASE OF LEARNING			1	2	3	4	5	6	7		NA
20.	I learned to use it quickly.	strongly disagree								strongly agree
21.	I easily remember how to use it.	strongly disagree								strongly agree
22.	It is easy to learn to use it.	strongly disagree								strongly agree
23.	I quickly became skillful with it.	strongly disagree								strongly agree
SATISFACTION			1	2	3	4	5	6	7		NA
24.	I am satisfied with it.	strongly disagree								strongly agree
25.	I would recommend it to a friend.	strongly disagree								strongly agree
26.	It is fun to use.	strongly disagree								strongly agree
27.	It works the way I want it to work.	strongly disagree								strongly agree
28.	It is wonderful.	strongly disagree								strongly agree
29.	I feel I need to have it.	strongly disagree								strongly agree
30.	It is pleasant to use.	strongly disagree								strongly agree
			1	2	3	4	5	6	7		NA